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Frequently asked questions.

What happens if the recipient is not in town?

If the recipient is not in town, the delivery will be postponed until later in the day or until the next day.

If the recipient does not answer the phone, the delivery person will contact them later and reschedule the delivery based on availability. For localities with a delivery cost, you need to make sure the recipient is in the locality on the selected day and within the selected time slot.

What is the delivery window?

The delivery window is selected on the checkout page; delivery is not possible at a fixed hour or within a narrower window than the one selected.

On very busy days such as March 8th, the delivery window is extended to 8:00 – 19:00; in this case the flowers will reach the recipient without any problem as long as they are in the locality selected on the order, even if the address turns out to be different.