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Terms and Conditions for Commercial Partners

Who are we?

This online platform is owned by S.C. SLIK INFORMATICA S.R.L., as the provider, with fiscal identification data CUI 16096584, J34/74/2004, headquartered at Strada Teiului 12, Focșani, Vrancea.

What do the services of this platform consist of?

The object of this contract is the provision of services for selling flowers through the online platform operated by the provider: https://flov.ro. The provider gives the commercial partner (the flower shop) access to the platform to display and sell its floral creations.

Obligations

Applying for an online flower shop account does not imply any obligation on the provider’s part. The commercial partnership takes effect only after both parties have agreed to the collaboration. The commercial partnership takes effect once the commercial partner’s vendor account is activated.

The provider’s rights and obligations.

  • The online flower-selling service is offered without a guarantee of operation.
  • The provider will manage the online payment processes using the dedicated platform.
  • The provider will offer technical assistance and support to the commercial partner regarding the use of the platform.
  • The provider will fully handle the creation of the commercial partner’s online store. This includes adding the commercial partner’s products, publishing them and writing the complete details on the platform.

The commercial partner’s rights and obligations.

  • The commercial partner undertakes to offer quality floral products, in line with the established descriptions and standards. The floral products will be delivered to the address, on the date and within the time slot selected by the customer in the order form.
  • In cases of force majeure, such as the impossibility of delivering on the date set in the order or a majority of the flowers in the product’s recipe being out of stock, the commercial partner is required to notify the customer in advance.
  • The partner is free to set the retail price of the products on their own.
  • The partner may request that delivery be closed on certain days or periods of the year.
  • The partner will mark each delivered order in their user account on the platform so that the customer receives an email notification and the order is completed.
  • The commercial partner will update and maintain the available stock on the platform and will notify the provider of any changes to the prices or the company’s business details.
  • The commercial partner will comply with the legal provisions regarding the sale of floral products. These include issuing a fiscal invoice for each delivered order and providing the processor with a valid company bank account for receiving card payments.
  • The partner must create and connect a payment account according to the technical documentation provided by the provider in order to receive online payments directly into the company’s account. The bank account, address, company name and majority shareholder details must match the details of the commercial partner’s company.
  • The commercial partner is responsible for their payment account and, implicitly, for the distance contract they sign with the online payment processor.

Commissions and payments.

  • The provider does not charge setup, maintenance or termination fees. The only commission is the one on sales.
  • For the use of the platform, the provider charges a fixed commission on the sales made by the commercial partner. 
  • The provider will issue a fiscal invoice for the commission at the beginning of the month for the previous month.
  • The online card payment fee charged by the processor, according to the rates in force at the time of the transaction, is added to the commissioned amount.
  • Card payments for the products sold will be redirected by the payment processor, in lei, through the Flov platform to the commercial partner’s bank account.

Duration of the collaboration.

This collaboration takes effect once the vendor account is activated and is valid for an indefinite period. The contract can be terminated unilaterally at any time upon request, by either party, without paying compensation or invoking a specific reason.

Confidentiality.

Both parties undertake to keep confidential the information obtained during this collaboration. The commercial partner is required to respect the confidentiality of the customers’ data on the platform and to use this data only for managing and delivering orders.

Disputes.

Any dispute arising in connection with this collaboration will first be settled through negotiation. In case of disagreement, the dispute will be subject to the jurisdiction of the competent courts.

If the commercial partner does not comply with this contract, the provider may temporarily or permanently restrict their online store on the platform.

ROEN