Platform Usage Information

How do I access the flower shop dashboard?

To access the flower shop dashboard, you need to log in with your flower shop account

You can reach the dashboard through the shortcuts available in both the desktop and the mobile navigation.

Who takes care of the implementation?

No need to worry, the implementation is our job.

You only have to take care of adding and updating prices, as well as managing stock.

What are the costs?

The cost paid to the platform is a fixed commission (a percentage) of the value of your sales.

Delivery costs are not subject to commission.

For online payments, the card payment processing cost is added to the cost paid to the platform. You can find the details of the card payment processing costs here.

How is the platform cost paid?

The platform cost is withheld automatically when the online order is placed.

About the earnings shown for each product.

In the dashboard, products also display the price after the platform commission is applied.

Keep in mind that this price does not include the card payment processing fee.

How can I close delivery for a day or a range of days?

To close delivery on certain days, you need to contact us.

How can I change product prices or stock?

You can change the price or the stock of each product by clicking edit product in the dashboard, under the products section.

The difference between orders paid by card and cash on delivery.

In the order confirmation email you will find the payment method chosen by the customer, namely card payment or cash on delivery.

You can check the status of card payments by installing the Stripe Express app on your phone.

About order status.

The order is being processed.

The order is validated and can be prepared for delivery; you will receive an email for every order.

You can also review your orders in your Flov account.

How do I mark an order as delivered?

1. Go to the orders section.
2. Click once on the (V) symbol next to the order you have just delivered.

Marking an order as delivered generates a confirmation email for the customer and completes the order in the system.

The customer wants a refund of the amount paid by card or wants to cancel the order.

In our experience, these cases are extremely rare. If you run into this situation, all you have to do is contact us.

What is the payout time for card payments?

The payout time for a card payment is approximately 7 calendar days.

If the sales volume of your flower shop exceeds a certain threshold, the payout gets an upgrade and will take approximately 2 business days.

How do I issue a fiscal receipt for an order paid by card?

When you receive an order paid by card, you need to issue a fiscal receipt with the modern payment method. The fiscal receipt must include the order total.

If you have the standard DATECS DP150 cash register, the modern payment fiscal receipt is issued by typing, after SUBTOTAL, the combination > SHIFT > MP1 X > 4

An invoice can replace this fiscal receipt if the customer expressly requests it.

How is the commission integrated into your accounting?

After every month (by the 15th at the latest) in which you had at least one order, you will receive an invoice with the commissions automatically withheld by the platform.